Participants of the games are obliged to get to know all the rules of Exit19.pl and obey them during the stay in Exit19.pl escape rooms.

  • Reservations can be made by using a form at www.exit19.pl, by phone 600 407 862, or in person at the Exit19.pl office (Wroclaw, 19 Ofiar Oświęcimskich Street, entrance through the patio)
  • A reservation can be cancelled by e-mail, phone, or in person. Players can get a full refund, provided that the reservation has been cancelled at least 24h before the game. Otherwise, they are obliged to pay for the game.
  • An admission fee shall be paid in advance.
  • There may be 2 up to a maximum of 7 participants in the game (depending on the room).
  • The task of the players is to get out of the room within a determined time. After the time ends, the game is finished and the players are obliged to leave the room.
  • During the game, participants are in constant contact with the Game Master.
  • Participants take part in the game at their own risk.
  • Exit19.pl employees are entitled to deny a group participation in a game if they are more than 15 min late. In case of a shorter delay, the duration of the game will be shortened.
  • There must be at least one adult among the game participants in the selected rooms.
  • Persons under the influence of alcohol and drugs will not be allowed to take part in the game.
  • Pregnant women and persons suffering from heart diseases, claustrophobia, epilepsy, or mental illnesses take part in the game on their own responsibility.
  • If any of the three rules above are broken, Exit19.pl employees are entitled to deny participants joining a game. In such a case, a group has no right to have an admission fee refunded (if paid before) or is obliged to pay a fee on account of the profits lost by Exit19.pl.
  • Taking pictures and filming are strictly forbidden in escape rooms belonging to Exit19.pl. Any attempt to break this prohibition will be treated as a violation of intellectual property belonging to Exit19.pl and will result in legal action.
  • Phones and electronic devices should be deposited in a specially designated place at the reception before the game.
  • If Exit19.pl employees notice that participants of the game use cell phones or cameras, they have the right to take the equipment away for the whole time of the game, ask a person using the device to leave the room, or stop the game.
  • Players are obliged to take care of objects and furniture which are part of the rooms design.
  • In some rooms there are items marked with a yellow and black coloured security tape which are for internal use only – do not touch them during the game, please.
  • Players agree not to use physical force and in case of intentional and permanent damage, they agree to cover the loss.
  • Exit19.pl is not responsible for any damage caused to property or a person due to the fault of participants.
  • Smoking is not allowed in the rooms.
  • In case of an emergency, people inside the Exit19.pl facility should contact the Game Master immediately and go to the nearest emergency exit.
  • Players who consciously allow to make audio-visual recordings or to take photographs of them at the reception, give their consent to use and spread the above mentioned filmed or photographed material in social media by Exit19.pl free of charge.
  • In matters not regulated by these rules, the Civil Code regulations shall apply.