Q&A

You can book up to 15 minutes before the game starts, either via our website or by phone. However, we don’t recommend waiting until the last moment – someone else might grab your slot first 😉

Yes, but availability is not guaranteed. In that case, you may have to wait, and the selection of rooms will be limited. We recommend booking in advance to secure your time slot and game.

Our games are available from 10:00 AM to 10:30 PM. We do not offer bookings outside these hours.

No, we do not require a deposit or prepayment. Payment is made on-site before the game starts.

Yes – we accept card payments, Blik, and cash. You can also split the payment, paying part in cash and the rest by card.

The price depends on the number of players and the booking time – we have morning, afternoon, and weekend pricing. You can check the exact price in the booking panel after selecting the room, date, time, and number of players.

Of course! Information about purchasing vouchers is available at: https://exit19.pl/en/offer/gift-vouchers/

Yes – we can issue a VAT invoice or a personal invoice upon request. Please let us know during the booking process or at the latest before making payment.

To cancel a booking, please contact us by phone or email at the location where your chosen room is located – contact details are available here: https://exit19.pl/en/kontakt/
Cancellations or rescheduling are free of charge up to 24 hours before the booking. After that time, full payment is required.

The number of players affects the final price. You don’t need to notify us in advance – the Game Master will adjust the payment on the day of the game based on the actual number of players. The number of participants must always stay within the room’s specified limit.

Unfortunately, it’s not possible to exceed the player limits set for each room. These limits are in place to ensure everyone’s safety and comfort. If your group is larger, we recommend choosing a scenario with a higher player capacity or splitting into multiple rooms.

Of course! For families, we recommend rooms marked as “no age limit.” Their atmosphere is family-friendly and ensures fun for everyone!

We don’t have rooms created exclusively for children, but those marked as “no age limit” are suitable for younger players – especially when accompanied by adults.

Children may play without adults only with written parental consent. In “no age limit” rooms, this is possible from age 10, and in “16+” rooms – from age 14. In the consent form, please include the date and time of the game, the child’s full name, the guardian’s name and signature. A template for the consent form is available at the end of the regulations.

Some rooms may contain elements not recommended for players with claustrophobia, epilepsy, or sensory sensitivities. Details are listed on each room’s page – and if you’re unsure, we’ll be happy to advise you!

Absolutely! We only recommend avoiding rooms marked “not suitable for pregnant women.” You can find these details on each scenario’s page.

On the booking page (https://exit19.pl/en/book-now/), you can select the “beginner” filter – it will highlight rooms recommended for new players. We don’t recommend starting your escape room adventure with the most difficult or longest scenarios 🙂

Yes! All our rooms are available in both Polish and English. Our staff also speak both languages.

Yes – knowledge of Polish or English is required. Some puzzles involve text, and we also need to communicate with you during the game. Without understanding one of these languages, completing the game may be impossible.
The only exception is The Book of Magic – The Witch’s Spell, where you can receive hints in Ukrainian.

Yes – if the scenario includes written materials, we can prepare them in two languages. However, audio messages can only be in one language. Please contact us in advance to arrange this for a specific room.

Unfortunately, some of our locations are not wheelchair-accessible. The buildings on Ofiar Oświęcimskich Street do not have suitable facilities.
The venue at 21 Pawła Włodkowica Street has an elevator – and the only room that may be possible to play in such a case is Murder at the Office. However, there are still limitations, so please contact us before booking to confirm if the room will be suitable: https://exit19.pl/en/kontakt/.

In the Contact section, you’ll find map pins for our locations. Look for our logo near the entrances – that’s how you’ll know you’re in the right place 🙂

You’ll find your location in the room’s description, in your booking confirmation email, and in the reminder SMS sent on the day of your game (including a map link). Make sure everyone in your group knows the correct address 🙂

Our venues are located in the city center, so we don’t have private parking. Nearby you’ll find public and private paid parking areas with limited space. The largest and most reliable parking is under Plac Wolności, next to the National Forum of Music – from there, you can walk to both locations in under 10 minutes.

Please arrive exactly at your booking time. The room may not be ready earlier, and other groups may still be playing. Also – you don’t want to overhear spoilers 😉

If you know you’ll be late, please call or send an SMS – it helps us prepare better. Keep in mind, however, that if another group is scheduled after you, your start time cannot be postponed, and the delay will reduce your game time.

Unfortunately, we don’t have enough space for non-playing guests to wait inside. Our waiting areas are reserved for groups preparing to play and are usually occupied. However, there are plenty of cafes and pleasant spots nearby where you can wait for your team – enjoy a coffee or a walk through the city center 😊

Unfortunately, that’s not possible. The cameras inside the rooms are used by the Game Master to monitor the gameplay and provide hints when needed. They’re not available for viewing, as they also capture other rooms and groups who have full rights to privacy during their experience.

Bring a good mood and be ready for fun! We also recommend comfortable clothing – you may need to bend down or squeeze through narrow spaces. Everything else you need will be provided 🙂

Absolutely! Our rooms have passed fire and building safety inspections confirming they are safe for players. Each room is equipped with an emergency button that allows you to exit at any time without staff assistance. More details are available here: https://exit19.pl/en/safety/

Yes – you’ll have contact with the Game Master via walkie-talkie throughout the entire game, even if the room uses another hint system.

Yes, you can end the game whenever you wish. Please contact the Game Master via walkie-talkie and wait for them to escort you out safely. Please don’t leave on your own – you might accidentally reveal puzzles to other groups.

Don’t worry, the Game Master keeps an eye on the time and the gameplay, and after the game ends, will escort you out of the room.

Only bottled water with a closed cap is allowed. Other beverages are not permitted. Remember that you’re responsible for any damages caused by spilled drinks.

Yes – we provide lockable lockers for your belongings, outerwear, backpacks, and phones. You’ll keep the key with you during the game. Locker areas are monitored.

Of course! After the game, we’ll be happy to take a team photo if you’d like 🙂
We’ll send it to the email address provided during booking, so please make sure it’s entered correctly.

Unfortunately, we cannot send raw photo files – our system automatically generates the final version you receive. If you’d like your own photo, feel free to ask the staff to take an extra picture with your phone – we’ll gladly help 🙂

Games with an actor take place daily in The Abandoned Hotel and on Mondays in Asylum. Both are thrillers intended for players aged 16 and up. The presence of an actor adds intensity and excitement, but the fear level varies individually. We always do our best to make the experience comfortable – if you have doubts, feel free to ask our staff!

If you’d like to play Asylum with an actor on a day other than Monday, please contact the location at Ofiar Oświęcimskich 19 by email or phone. We’ll do our best to make it happen, but we can’t guarantee the actor’s availability on your chosen date.

Absolutely! We’d love to help you organize a surprise, such as a proposal or a gift reveal. Please contact us in advance at the location where you’ll be playing – we’ll arrange the details and explain how to deliver the item so the surprise goes perfectly 🙂

If you already know which rooms and times you want, you can book them directly via the booking widget on each room’s page.
For larger groups or help choosing scenarios and times, please contact us at grupy@exit19.pl. Details are available at: https://exit19.pl/en/oferta/eventy-firmowe/

Yes! We offer a special price list for school groups from Monday to Friday during morning hours.
Details are available here: https://exit19.pl/en/oferta/grupy-szkolne/
For questions, please contact our coordinator: grupy@exit19.pl

Unfortunately, we don’t host birthday parties as we don’t have the necessary space.
However, we encourage you to celebrate by playing in our rooms – it’s a fantastic way to spend time together! After the game, you can continue the celebration at one of the many nearby restaurants 🙂

Currently, we don’t offer discounts – including for large groups, birthdays, or students.
However, keep an eye on our social media – from time to time, from time to time, you may find special offers there 🙂

Yes! Information about seasonal promotions and special game versions (e.g. with an actor) is posted on our social media.
Follow us so you don’t miss any opportunity!

All information about new rooms and upcoming attractions appears first on our social media. Follow us on Facebook and Instagram to stay updated and be the first to know 🙂